Suzilla: Family Business Podcast

What four service questions must every small business answer?

Service is a question that every business owner must answer consistently. If you do not then you will be losing money and out of business. Here are the four questions of service:

1. Who are your customers?
2. What will you do so that they will get the product?
3. How do you follow up?
4. How do you improve?

We have been running Suzie Health Solutions for the last six years in Wenatchee assisting with everyone that walks through our door regardless of income without charging a fee. Our website is at: www.wahbroker.org

Healthcare Unmasked

At the Wenatchee Enrollment Center, Suzie and Matt have a special guest. 

CEO of Coordinated Care, Beth Johnson and us talk about the impact that the American Rescue Plan is having and there are some sneak peeks of things to come in Washington State Healthcare. 

If you have bought a plan off the Washington Healthplanfinder or might in the near future then this is an episode to listen to. 

How important is communication in your business & life?

As the Enrollment Center in Wenatchee, WA, we have to communicate a lot in a variety of ways to get important information out. The better that we communicate, the healthier our business becomes. 

 

We are in the age of communication. There are thousands of messages coming at us every day. In that storm of information are you being heard? As a businessperson, I can see results by a purchase as a parent, I can see results by picking up socks off the living room floor. Do your partners send out scary letters? We are going to talk about communication because it is a critical tool in improving your life both personal and professional.

1 in 4 Americans will leave their Job in 2021. Let's talk YOLO

When you run a small business and have helped hundreds escape corporate, you know a few things. 2021 is bring massive change in careers for large groups of Americans. Either from a direct layoff from COVID or looking at what job that they had during the lockdowns and wanting more. You Only Live Once and when looking at side hustles and the wild ride of dogecoin this is a great time to look for greener pastures. We are going to look at the reasons, the assets and the opportunities  that exist right now. With 1 in 4 workers looking at jumping ship, this is the time to support some dreams.

Self-care is something that we need to do better as Americans.

We do Insurance so our business for a decade has been one of understanding problems and have a solution when they occur. Self Care is an important part of life when you want a long and happy life.

If one thing this pandemic has taught us is that a large portion of Americans are horrible about taking care of themselves. As a business owner and parent, we do our best to overcome some seriously self-destructive cycles.   Self-Care is more folding laundry and oil changes than retail therapy and spa days so lets have the discussion, today on Suzilla.

Scary letters from the Healthplanfinder

As Customers and running the Enrollment Center in Wenatchee ( https://www.wahbroker.org/ ) , we see a forest of scary letters. Here are some tips after 8 years and training and working with the scary letters from the Washington Healthplanfinder.

1. Open your mail.
2. If you do not understand what it is saying, then call us.

They are required by law to send out certain documents so at times it can seem like a lot however we will go over some basic ones that are hot right now.

$1400 Check is minor compared to the rest of the American Rescue Plan

At Suzie Health Solutions we have danced around the American Rescue Act for a few weeks and here  is what we know. While everyone has been looking at the $1400 check, there is a whole lot more money with the American Rescue Plan. Let’s talk real money like no cost Cobra or if you have a week of unemployment being eligible for platinum level plans for pocket change. When will we see the Big Change in Washington State and what you should be doing right now.

What does it mean to have your office 100% Vaccinated!

We started ours last week and according to the most recent study we will be looking at 80% protected in another week. It’s important as we continue to assist people with enrolling in healthcare. https://www.wahbroker.org/ So what does it mean?

1. Catching COVID?
2. What your workplace can look like?
3. Why it is important to keep masked until the CDC gives the all clear.

At over a year in let’s cross the finish line together.

 

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Mandatory Vacation Passport.

Who is ready for a vacation? After nearly a year just about everyone is chomping at the bit to pitch the mask, fling open the doors and run to the hills. Let us take care of business so we don’t get another time out.

1. File your taxes. (May 17^th) Find an local expert.
2. Get Vaccinated (April 15^th everyone over 16). https://vaccinelocator.doh.wa.gov/
3. Get Health Insurance https://www.wahbroker.org/
4. If you are going International, then get your passport. https://travel.state.gov/content/travel/en/passports/how-apply.html

We are small business and masking up and getting vaccinated to reduce the spread is critical.

Do you hustle for small business?

At nearly a decade of running a insurance office and embracing the hustle. We can see a lot of lip service of supporting small business but how much are you really? Is your business space set up to embrace small business or is it a hard “no solicitors” at the doorway? How much of your household income is spent on one or two person operations located a few minutes from your doorstep? When someone offers you something do you say yes?