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Suzie and Matt McColm have been helping people figure out the confusing world of insurance for years. The last four years, we have helped the Washington Healthplanfinder run a full service enrollment center in Wenatchee, Washington. #livinginsurance Our webpage is www.wahbroker.org
Episodes
Thursday Oct 10, 2024
Consent is important in everything.
Thursday Oct 10, 2024
Thursday Oct 10, 2024
Have you ever wondered why you hated the person who talked poorly to the receptionist? Had your car in the repair shop and got a upcharge of a couple of hundred dollars. Watched someone cut in line. Didn't use someone's correct Pronouns,. It is all about consent. Suzie and Matt have been running their business on consent for years and it creates referrals like no other.
Thursday Oct 03, 2024
The importance of flow.
Thursday Oct 03, 2024
Thursday Oct 03, 2024
There are people that treat insurance and other services as a transactional model. Pull a lever and coverage comes out. Suzie and I have always treated it as a wild river process. Where clients move from pool to pool, lingering where they need more and moving quickly to the next process when needed. Today, we are looking at flow and how quickly things can jam up if we were just focused on a single transaction.
Thursday Sep 26, 2024
The world is on Fyre with bad events, let's work on creating better ones.
Thursday Sep 26, 2024
Thursday Sep 26, 2024
After seeing that Fyre 2 is being worked on, Bridgerton Ball, the Wonka experience. It is time to talk about events. We love events from working on theatre to hosting festivals. We are getting into constructing an event to what to look for to avoid being scammed. Events are not a cash cow banking experience and we need to stop treating them as such.
Thursday Sep 19, 2024
The prepared mindset
Thursday Sep 19, 2024
Thursday Sep 19, 2024
Do you have a long term mindset or short term mindset. We work with Insurance which involves long term planning. There are little steps that you can do that a little bit of planning smooths out problems before they occur. This week we get into little steps that we have done over the year that have allowed us to do better this year despite financial disaster.
Thursday Sep 12, 2024
Old reliable verses new innovation
Thursday Sep 12, 2024
Thursday Sep 12, 2024
How do you stay in business for years in the insurance industry that is ripe with change? We are going to talk about the myth of the old reliable. As businesses, we hear managers use the phrase find out what works and do that. Well what happens when it get’s old? I read another story of a church that has been around for years closing it’s doors same issue. The reliance on the old reliable does not promote growth and relevance. So how do you do it. We are going talk about how we continue to refresh and prevent from getting stale.
Thursday Sep 05, 2024
All business is political
Thursday Sep 05, 2024
Thursday Sep 05, 2024
We have done insurance for years and to ignore the politics of it then we would be doing a disservice to our clients. Yes, they can lose their insurance at a politicians whim so we better speak up.
We fight day in and day out to put food on our table and if we are good our coworkers and employees. We talk about enrichment of our customer’s experience and yes that means we do our best to promote good policies that will continue prosperity for our community. When a business person says that they stay clear of politics then it just means they are concealing what they are doing. Let’s get into our woke experience.
Thursday Aug 29, 2024
Why flexibility is better than strength.
Thursday Aug 29, 2024
Thursday Aug 29, 2024
After all these years of working insurance in Washington State. I can say without a doubt, I will pick flexibility over strength. It has lead to creativity, connecting with our community, growth, and duration. There are moments in the year that are natural flexibility points personally and for our business. We are going to talk about the small business superpower of flexibility.
Thursday Aug 22, 2024
Social media is bigger than you think.
Thursday Aug 22, 2024
Thursday Aug 22, 2024
Yes, we run a little Insurance Office in Wenatchee where our Washington State find us from all over because of Social Media. We don’t live in the hills and come down for an annual gathering to get updates on the neighbors and supplies. Since the 80’s there has been methods to go online and exchange information and connect to people. We are going to talk about some of our successes and failures along the way. To ignore social media and it’s influence in 2024, not everyone has that hermit lifestyle.
Thursday Aug 15, 2024
The future is unstoppable and when you prepare you will join it.
Thursday Aug 15, 2024
Thursday Aug 15, 2024
Most people struggle with staying current and forget about the past. However if you want to be unstoppable in business then you need to understand what is current and what will come. Because there are steps that you can do in business that will fall into good timing in the future. We are talking about being prepared.
Thursday Aug 01, 2024
Where do you find Courage?
Thursday Aug 01, 2024
Thursday Aug 01, 2024
Courage is the most important of the virtues, because without it, no other virtue can be practiced consistently, said Maya Angelou. Sometimes it is tough putting that foot forward to a new life. To tell someone the truth. To just say no. How do you spot the lack of courage?